These Terms and Conditions (“Terms”) govern access to and use of this website and any services, content, or materials provided through it by the site operator identified below. By accessing or using the site, all users agree to be bound by these Terms and any referenced policies.
Parties
These Terms are between [SegueIT or full legal entity name] (“Company,” “we,” “us,” or “our”) and any visitor, customer, or user of the website or services (“User”). Where services are delivered under a statement of work or order form, that document integrates with these Terms and controls in case of conflict regarding service specifics.
Services overview
The Company provides managed IT services and related professional services intended to elevate business operations with proactive support and security practices, as further described on the site or in a statement of work. Any timelines, SLAs, or deliverables will be as specified in an applicable order, SOW, or service description published by the Company.
Acceptance of terms
Use of the site constitutes acceptance of these Terms; if a user does not agree, the site must not be used. Continued use after updates signifies agreement to the revised Terms, which may be changed by posting an updated version with a new “Last updated” date.
Eligibility and accounts
Users must be legally able to form a binding contract and, where accounts are provided, must maintain accurate registration information and safeguard credentials. The Company may suspend or terminate access for any breach of these Terms or applicable policies.
Acceptable use
Users must not misuse the site, interfere with its operation, attempt unauthorized access, or use it to infringe rights, violate laws, distribute malware, or harass others. Automated scraping or data extraction is prohibited except as expressly permitted in writing.
Orders, fees, and payment
Fees, billing frequency, and taxes will be stated in an order, SOW, or checkout flow, and are due as specified therein. Late or failed payments may result in service suspension and may accrue interest or collection costs as permitted by the applicable order and law.
Term, renewal, and termination
Unless otherwise stated in an order, subscriptions renew automatically for successive terms unless either party gives timely notice of non-renewal, and either party may terminate for material breach not cured within a stated period. Upon termination, outstanding fees become immediately due and access to services may cease, except as otherwise provided in the applicable order or SOW.
Service levels and support
Where SLAs are offered, they will specify response and resolution targets, maintenance windows, and any service credits as the exclusive remedy for SLA failures. Service credits, if any, are applied to future invoices and are not refundable.
Customer obligations
Customer agrees to provide timely access, accurate information, necessary credentials, and suitable technical environment to enable service delivery. Delays or failures caused by Customer dependencies may extend timelines or result in additional fees as set forth in the SOW or order.
Third‑party services
The site or services may reference or integrate third‑party software, platforms, or providers, which are subject to those third parties’ terms and privacy practices. The Company is not responsible for third‑party content, performance, or security except as expressly stated in an order or SOW.
Intellectual property
All content, trademarks, logos, and software on the site are owned or licensed by the Company and are protected by intellectual property laws. Users receive a limited, revocable, non‑transferable license to access the site for lawful, internal purposes and may not copy, distribute, modify, or create derivative works unless expressly permitted.
Feedback
Any feedback or suggestions provided may be used by the Company without restriction, attribution, or compensation, and do not create confidentiality obligations.
Confidentiality
Each party may access the other’s confidential information and must use it only to perform under these Terms or an applicable order, protecting it with reasonable measures and not disclosing it except to permitted recipients under similar obligations. Confidentiality obligations do not apply to information that is public, independently developed, or rightfully received without restriction.
Data and privacy
Personal data processed via the site or services will be handled in accordance with the Company’s Privacy Policy, which is incorporated by reference, and any data processing terms where required. Users must not submit personal data they do not have a lawful basis to provide and remain responsible for notices and consents where they act as data controllers.
Security
The Company employs reasonable administrative, technical, and organizational measures designed to protect systems and data, but no method of transmission or storage is completely secure. Users are responsible for safeguarding their accounts, devices, and backup copies of critical data unless otherwise agreed in an SOW or order.
Warranties and disclaimers
Except as expressly provided in an order or SOW, the site and services are provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, or non‑infringement to the fullest extent permitted by law. The Company does not warrant uninterrupted or error‑free operation, or that defects will be corrected, and users assume the risk of their use.
Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, revenue, or data, arising out of or related to these Terms or the services. Except for amounts owed for fees, breaches of confidentiality or IP rights, or liabilities that cannot be limited by law, each party’s aggregate liability under these Terms is capped at the amounts paid or payable for the services during the twelve (12) months preceding the event giving rise to the claim, or another cap stated in the order.
Indemnification
User agrees to defend, indemnify, and hold the Company harmless from third‑party claims and reasonable costs arising from the user’s unlawful content, misuse of the site, or breach of these Terms, except to the extent caused by the Company’s willful misconduct. The Company will promptly notify the user of any claim and allow reasonable control of the defense and settlement subject to customary obligations.
Changes to the site
Features, content, or availability of the site may change, be suspended, or discontinued at any time without notice, and the Company is not liable for any resulting impact. Material changes to paid services will be communicated as required by the applicable order or SOW.
Force majeure
Neither party is liable for failure or delay due to events beyond reasonable control, including natural disasters, labor disputes, utility failures, cyberattacks, or governmental actions, with performance excused for the duration of the event.
Governing law and disputes
These Terms are governed by the laws of [choose governing jurisdiction], excluding conflict of laws principles, and disputes will be resolved in the courts or by arbitration as specified below. The parties consent to exclusive jurisdiction and venue in the chosen forum, unless otherwise mandated by applicable law.
Dispute resolution
Before formal proceedings, the parties will attempt good‑faith negotiation and, if agreed, mediation, followed by binding arbitration or court action as specified for the chosen forum. Each party bears its own costs unless a tribunal provides otherwise or an order/SOW states different fee‑shifting terms.
International users
Accessing the site may be unlawful in certain jurisdictions, and users are responsible for compliance with local laws where they access or use the site.
Electronic communications and notices
By using the site or services, users consent to receive electronic communications and agree that all notices and records provided electronically satisfy legal requirements for written communications. Notices to the Company must be sent to the designated contact provided in the order or on the site’s contact page.